Returns Policy
Last updated October 2026
Why custom uniforms work differently
Every Clubkit uniform is sublimated and cut to your team's own colors, logo, player names and numbers — it's made specifically for your order and can't be resold to anyone else. Because of this, we can't accept "change of mind" returns on personalized goods like these, and we don't offer refunds or exchanges for correctly produced orders simply because of a change of mind.
That said, we stand behind the quality of every uniform we ship. Here's what's covered.
What's covered — free reshipment
- Manufacturing defects: print flaws, stitching faults, or fabric issues.
- Production errors: anything that doesn't match the digital proof you approved (wrong colors, wrong name/number on a jersey, missing logo).
- Damage in transit: items that arrive visibly damaged.
In any of these cases, we reship the affected item(s) at no cost to you.
What's not covered
- Sizing issues where the size ordered matches what you selected — see our size guide before ordering, and feel free to ask us for guidance on sizing for youth or mixed-age teams before you approve your proof.
- Normal wear from use over a season — our fabric and print are built for repeated washing and play, but sublimated uniforms are still sportswear, not indestructible.
- Errors in the information you provided (e.g. a misspelled name or wrong number submitted in your roster) once you've approved the digital proof — this is exactly why we send a proof for your sign-off before production starts.
How to report an issue
- Contact us within 14 days of delivery at info@clubkit.eu or via WhatsApp.
- Include your order reference, a description of the issue, and photos of the affected item(s).
- We'll confirm the fix (reshipment, in almost all cases) and the expected timeline within a few business days.